Do you provide the source codes? Are they encrypted?
Yes, we provide the source codes - not encrypted. This means that you or developers working for you could make modifications in them or add additional functionality if necessary.
Can you do the installation on my server / hosting package and how much does it cost?
Yes, we can do the installation on your server or hosting package and this is a free service that we offer. To request your free installation, please contact us before or after you have purchased the software. In order to do the installation for you, we'll need the ftp information for your website or if you have a hosting package control ... ❯read more
Is your price a one-time fee, are there any monthly or other fees?
The price for the standard version is a one-time fee, once paid you could use the software for as many years as you wish without paying any other fees.
Can I do the installation myself? Is the installation difficult?
Yes, you can do the installation yourself and this is actually what most of our customers prefer. The software comes with an integrated web installer, which makes the installation easy-you only need to upload the files on your hosting package and run the web installer, which will create the database and configuration file for you.
If I choose you to do the installation for me, how fast can you do it?
We always make efforts to do the installation as fast as possible and it's usually done within 1-2 hours after the purchase. In some rare cases this may take longer, please don't hesitate to contact us for details and more information.
What are the script requirements? Are there any requirements for the PHP or MySQL version?
Since the script is written in PHP, in order to run it on your server or hosting package, you need to have PHP and MySQL installed on it, versions 5.2+or higher (working fine with PHP 7+). Today it's almost impossible to find a Linux shared hosting package not supporting PHP, but if you have any doubts if your ... ❯ read more
Do you provide technical support in other languages except English?
Yes, our technical support team can also be contacted in Spanish, French and Portugueses languages. Please note that depending on the hour of day, our phone support could be limited to only the English language (the other languages are always supported for our email and ticket system supports ).
Can I change the currency, date format and time on the website?
Yes, all these settings can be changed easily from the administration panel, so you can set the ones used in your country.
What are the differences between the Standard (one domain) version and the Enterprise (unlimited domains)?
The only difference is that the Standard version can be used on one domain name (which you can change at any moment, at no extra fee), while the Enterprise can be used on an unlimited number of websites. Otherwise the functionality for both is the same.
Can I first purchase the one domain version and later upgrade to the unlimited domain one?
Yes, you can upgrade at any moment by only paying the difference.
Do you offer customization services, can you add some custom features on my website?
Yes, we offer various customization and custom development services - please don't hesitate to contact us and send us the requirements you may have and we'll get back to you asap after that with detailed information like if we can do them for you, how fast, the cost estimation etc.
